Frequently Asked Questions
Before starting your Little Muddy Boots sessions, please read our Information Pack. It includes everything you need to know about what to expect and how our classes run, helping you and your child get the most out of your time with us.
General
What should I bring to a class?
Bring weather-appropriate clothing (we’re outdoors come rain or shine), a snack, water bottle, and a change of clothes. We provide tools and props—just come ready for fun!
What happens in case of bad weather?
We run classes in most weather conditions. Only in cases of high winds or storms will we cancel—such decisions are made with child safety as our top priority.
How do you handle sunscreen or sun protection?
We ask parents to apply sunscreen before arrival and to bring sun hats. Our sessions include shady areas to help keep little ones safe from sun overexposure.
Can parents or carers stay and watch during classes?
Yes—our sessions are “stay and play”, meaning a parent or carer accompanies the child throughout (great for bonding and peace of mind).
Are siblings allowed to join even if they’re younger or older?
Absolutely! We welcome siblings aged 1–6, even if they’re not enrolled—everyone’s welcome to join the adventure.
Do you offer a Sibling Discount?
We know how important time spent together is, so when you want to bring siblings, we give you 25% off your second child, that way the whole family can join in! Simply email your local branch and they can add help you add the discount.
Is there a minimum commitment?
You can choose a 6–8 week term block or a flexible monthly payment plan (38 sessions spread over 12 months) for easier budgeting.
How do you ensure inclusivity, such as for SEND families?
Our franchise network offers specially designed inclusive sessions—such as SEND-friendly experiences—within calming outdoor environments. If needed, adaptations can be made upon request.
What age group is the focus?
Our classes are tailored for toddlers and pre-schoolers ages 1–6. Older or younger siblings can participate under supervision.
What does a typical class include?
Expect planting, sensory crafts, wildlife spotting, nature-themed stories, and creative play—all tailored to the season and children’s curiosity.
Monthly Payment Plan
Why do I pay every month, even when there aren't classes?
The annual cost of 38 classes (£337.44) is split into 12 equal monthly payments of £28.13. This makes payments easier to manage and avoids big bills in some months.
This breaks down as the number of lessons per year at 38 multiplied by the per lesson fee of £8.88 then dividing by 12.
The monthly payment plan is based on a per class price.
How much is each class on the monthly payment plan?
With the monthly payment plan you get a 5% discount on classes, meaning each class is £8.88 compared to £9.35 on pay as you go.
What is the yearly total on the monthly payment plan?
38 classes at £8.88 = £337.44 a year (or £28.13 per month)
How does the monthly payment plan schedule work?
- Deposit – you pay one month upfront (£28.13), this is held and used for your final month.
- Pro-rated start – If you join mid-month, your first payment is reduced accordingly
- Monthly payments – After that, it’s £28.13 every month until cancelled.
- When you cancel, the system will review how many classes you’ve attended compared to the amount you’ve paid. If there is a difference, it will either refund you or advise if a small balance is due.
Why do you take a Monthly Plan deposit?
We take a one-month deposit when you join our Monthly Plan to ensure payments remain accurate and fair across our 38-week academic year.
Because families join at different points in the year, monthly payments are spread evenly rather than matching the exact number of lessons in each calendar month. This means that at the point of cancellation, payments made may not exactly match lessons attended — which is completely normal and expected.
When you cancel your Monthly Plan:
The system calculates how many lessons your child has been booked into.
It calculates how much you have paid in total.
It then either refunds or charges the difference.
The deposit is held to cover the required 30 days’ notice period and to ensure any balance is settled correctly.
Our policy:
We hold one month’s payment as a deposit. This will be returned to you, less any outstanding amounts due, once your Monthly Plan ends.
As long as the correct notice is given, you will never pay for more lessons than your child attends.
How do I cancel?
How do I cancel my monthly payment plan?
To cancel your plan, please follow these steps through your online portal:
Log in: Access your account at https://portal.littlemuddyboots.franscape.io/login.
Locate your plan: Select My Classes, find the plan you wish to cancel, and click View.
Initiate cancellation: Click Leave. From the drop-down menu, select the date of the last lesson your child will be attending. The system will automatically update the figures on the page.
Understand the notice period: Please note that the charges shown next to each date represent the amount required to fulfill your 30-day notice period.
Example: If you provide notice on the 21st of January and your billing date is the 1st of each month, the system calculates that you have already paid for 10 days of the notice period and will charge you for the remaining 20 days.
Finalise: Review the Leaving Summary carefully. Once you are happy with the figures, scroll down, select your reason for leaving, and click Cancel Monthly Plan.
What happens after I cancel?
Once you have submitted your cancellation, the following actions occur immediately:
Deposit Credit: Your deposit is automatically credited to your online account.
Notice Period Charges: Any charges required to complete your 30-day notice period are applied to your account.
Class Status: Your child will be removed from classes automatically following the last lesson date you selected.
Confirmation: You will receive an email confirmation of your cancellation.
Settling Accounts:
If you have an outstanding balance: You can settle this payment directly via your online account.
If you are in credit: If you have a credit balance that has not been automatically refunded within a few days, please contact your local branch to process the refund.
Pay in Advance
How does pay in advance work?
You pay upfront for a block of classes (between 5-8 weeks, depending on the school terms).
How much are the classes when you pay in advance?
Each class costs £9.35, and the full block must be paid before the term starts. A 5% discount is availble when using the Monthly Payment Plan outlined above.
What happens when the term ends?
Your child’s place is automatically reserved for the next term, so you don’t lose your spot.
Do I need to do anything for the next term when paying in advance?
Yes – you’ll need to log in and make payment before the new term begins, or let us know if your child won’t be attending.